SECURITY AND PAYMENTS
What mode of payments does Ivachi accept?
Debit Card/Credit Card/Wallet/Gpay/Apple pay.
Do u accept credit cards?
Yes, we do accept credit cards.
Is it secure?
Yes, all our transactions are secured.
Do u offer cash on delivery?
No, we do not offer cash on delivery at the moment, may be in future..
SHIPPING
Do u ship all over the country?
Yes, we do ship all over the country.
What is the delivery time?
It depends on the location, normally it should be within 2 to 10 days
How much does it cost?
We do offer free shipping on all of our products.
Do I have to pay extra for the shipping?
No, it included in the price.
Do u ship internationally?
International orders can be placed at www.ivachi.co.uk for UK and Europe, www.ivachi.com for North and South America, and www.ivachi.in for Asia.
What are the modes of shipping order?
By Air, By Road, it all depends how quick you want your order to be received.
What if I didn’t receive my order?
Please contact customer service assistance, you can reach out to us via Whatsapp or Email.
Can we track our order?
Yes, All the orders can be tracked.
RETURNS & REFUNDS
Can I exchange or return purchased products?
Yes, it’s all depends on the condition of the product. All the products should be in their original packaging and not opened or damaged or tampered.
How can I return my order?
All the return can be made using the form provided with the product.
What is the return policy timeline?
Its 7 days from the date receiving the products.
Will I get my whole refund?
It all depends after receiving the products and assessing the condition of it.
Who will pay for the refund charges?
Customer has to pay for the refund charges.
How long will it take to get my money back?
After receiving the products and assessing the condition, it will be 7 days after.
PRODUCTS
When will I see results with Ivachi?
It’s all depends on the particular products but within 3 months results can be seen.
Where can I find the list of ingredients?
On the www.ivachi.co.uk website and on the products label.
Does Ivachi test on animals?
All our products are cruelty-free.
Are your products vegan?
Yes, all our products are vegan.
Do any of the products have a fragrance?
Yes, some of our products have fragrance.
Is your packaging recyclable?
Yes, all our packaging come from recyclable materials.
Shelf life or Expiry date of the product?
It’s an industry standard of 2 years from the date of manufacturing.
Is the product Unisex?
Yes, all our products are Unisex.
Are your products 100% natural?
Yes, all our products are natural.